Thank you for using pattytobin.com (the 'site'). These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on returns and exchanges, shipping and handling, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using our online "contact us" form. In these terms and conditions, "we", "us", "our" and Patty Tobin means Patty Tobin Inc.
You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.
Delivery and Insurance
Please see our "shipping" page for more detailed information about shipping and delivery options. All packages are shipped via USPS. We will use our reasonable endeavors to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
We shall attempt to deliver the goods to the address you specify for delivery. A signature is required upon delivery of your merchandise. No merchandise will be left without a signature. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. Any additional costs incurred as a result of no one being available to receive your delivery are your sole responsibility. Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser as is delivery to a non-existent shipping address. It is important that the addresses supplied by you to us are accurate.
Please note that we are currently not able to deliver to P.O. Boxes or military bases. Shipping to international destination is not currently available through our online system, but may be available for orders placed over the phone. You may contact our customer service team to learn more about international shipping.
To protect against loss, damage, or theft during shipment, Patty Tobin insures ALL merchandise deliveries. The added cost of insurance is relative to the total value of the product(s) being shipped. Insurance and shipping fees are non-refundable.
Returns and Exchanges
For purchases made online at pattytobin.com:
Please notify us by phone at 1.877.772.8891 or through our online contact form within 7 days and return to us within 14 days (starting the day you received your items.) with their original packaging and proof of purchase and we will be happy to exchange or give a store credit. We do not refund.
For hygiene reasons we cannot exchange or give a store credit for earrings.
Please note that we do not accept any cancellations since we ship quickly, it might not be possible to stop your order.
Pack the items for exchange or store credit only back in the parcel, include the paperwork and send it back to:
Patty Tobin Fine Fashion Jewelry Boutique
c/o Online Sales Dept.
108 West 17th Street
New York, NY 10011
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
For all returns, you will be required to arrange and pay for the return of the products to us.
For purchases made at the Patty Tobin flagship boutique in New York City:
Please return merchandise within 7 days of purchase with original packaging and proof of purchase and we will be happy to exchange or give a store credit. We do not refund.
For hygiene reasons we cannot exchange or give a store credit for earrings.
Product Information and Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Defective & Damaged Items
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. Our personal shopping consultants will help you resolve any issues as quickly as possible by delivering another item or replacing your order.
In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
Customer care and call centre hours
If you need assistance for any reason, please contact us at 1.877.772.8891 or online through our contact form, which can be accessed on the “contact us” page of this site. Additional customer service information is available on our “customer service” page.
We accept VISA, MasterCard, American Express, Discover and Pay Pal.
To securely receive your payments over the Internet we use Secure Sockets Layer (SSL) technology, which is the standard Internet practice and means your details are protected.
Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any data (including credit and account details) you provide when accessing or ordering from the site.
You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive e-mail from Patty Tobin, you can click on the unsubscribe link and hit send at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Disclaimer and Liability
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavor to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Patty Tobin works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavor to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Modifications to the Site
For further clarity, (a) we may modify, suspend, discontinue and/or restrict the use of all or any portion of the Site including the availability of any data or other information contained on the Site at any time for any reason and without notice or liability, and (b) we reserve the right, with or without notice to you, to change any of the services offered on the Site including, but not limited to, hours of operation, menu structures, access procedures, software commands, documentation and/or other services.
Copyright and other rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Patty Tobin. All rights are reserved.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Patty Tobin or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.
By using this Web Site, you accept the policies set forth in the above stated Terms and Conditions.
We'll be happy to provide additional information or answer any questions. Please call us toll-free at 1.877.772.8891.